English translation. Provided for your convenience only. Only the German version of this document is legally binding; in the event of any discrepancy or doubt, the German text prevails. Read the German version.
Withdrawal
Consumers may withdraw from their contract for the use of “Pilot” here. Use the online form to exercise your right of withdrawal directly; below you will find the full instructions on withdrawal and the model withdrawal form.
Declare your withdrawal online
Complete the form to withdraw from your contract. You will receive an acknowledgement of receipt by e-mail without undue delay (proof in text form).
Annex 1: Instructions on Withdrawal (Widerrufsbelehrung)
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us
Carovo GmbH
Am Juliusturm 31
13599 Berlin, Germany
E-mail: info@usepilot.de
Telephone: 030 5858 19080
of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You may also declare the withdrawal via the online withdrawal function provided on our website, accessible at https://www.usepilot.de/widerruf. If you make use of this option, we will communicate to you a confirmation of receipt of such a withdrawal without undue delay (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the performance of services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your exercise of the right of withdrawal with regard to this contract. Decisive in this respect is the pro rata (day-exact) share of the paid billing period running at the time of the withdrawal.
End of the instructions on withdrawal
Notes on the trial period and compensation for value
During the free three-day trial period, no charge is incurred; compensation for value under the above instructions is therefore of no relevance for the trial period and can at most become relevant for the subsequent paid phase. Furthermore, compensation for value is only owed if, before the start of the performance, you expressly requested that we begin the performance during the withdrawal period and if you at the same time confirmed that you had taken note of this consequence regarding compensation for value. We actively obtain this declaration during the ordering process.
Annex 2: Model Withdrawal Form (Muster-Widerrufsformular)
(If you wish to withdraw from the contract, please complete this form and send it back.)
To
Carovo GmbH
Am Juliusturm 31
13599 Berlin, Germany
E-mail: info@usepilot.deI/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*):
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
(*) Delete as appropriate.