General Terms and Conditions (AGB)

Last updated: July 2026

These General Terms and Conditions (hereinafter "AGB") govern the use of the software-as-a-service application "Pilot" (hereinafter "App" or "Pilot"), accessible at app.usepilot.de, by users (hereinafter "Users").

The provider of the App is:

Carovo GmbH
Limited liability company (Gesellschaft mit beschränkter Haftung, GmbH)
Am Juliusturm 31
13599 Berlin, Germany
Managing Director authorised to represent the company: Metehan Kartal
Register court: Amtsgericht Charlottenburg
Registration number: HRB 259112 B
Value added tax identification number: DE365074412
Telephone: 030 5858 19080
E-mail: info@usepilot.de

(hereinafter the "Provider").

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1. Scope of application, contracting parties

1.1 These AGB apply to all contracts between the Provider and the User regarding the provision and use of the App, in the version valid at the time the contract is concluded.

1.2 Deviating, conflicting or supplementary terms and conditions of the User shall not become part of the contract unless the Provider expressly consents to their application in text form (Textform).

1.3 The App is directed both at consumers within the meaning of § 13 BGB and at entrepreneurs within the meaning of § 14 BGB. Where individual clauses apply only to one of these groups, this is indicated.

1.4 The App is not directed at persons under 18 years of age. By concluding the contract, the User warrants that he or she is of full age and has unrestricted legal capacity.

2. Description of services, nature of the App

2.1 Pilot is an AI-supported productivity and calendar assistance application. The App serves in particular to organise tasks, projects, notes, pages and calendar appointments as well as to provide AI-supported daily planning. The App can optionally be connected to external calendar services (e.g. Google Calendar, Microsoft Outlook) in order to read and display appointments and – if the User activates this – to create, modify, move or delete them.

2.2 The specific scope of functions results from the description of services provided within the App at the relevant time as well as from the selected subscription variant. Decisive is the scope of services agreed at the time the contract is concluded.

2.3 Pilot is a supporting auxiliary tool. The App does not replace the User's own control of appointments, deadlines and tasks. In particular, it is not intended to be the sole, binding or legally authoritative source for appointments, deadlines, meetings, contractual obligations or business-critical events. The User remains responsible at all times for independently checking and controlling his or her appointments, tasks, deadlines and calendar contents.

3. AI-supported functions; notice pursuant to the AI Act

3.1 The App provides AI-supported functions, in particular an AI assistant (chat and voice functions), automatic daily planning, suggestions for creating, rescheduling or moving tasks and appointments, the evaluation of voice input (transcription) as well as the classification and summarisation of content.

3.2 Notice of interaction with an AI system. In the case of the aforementioned functions, the User interacts with an AI system within the meaning of Regulation (EU) 2024/1689 (AI Act). The Provider additionally points this out at a suitable place within the App.

3.3 AI-supported functions deliver automated, probability-based suggestions and outputs. These may be incorrect, incomplete, out of date or unexpected ("hallucinations", misinterpretations, faulty transcriptions). The User acknowledges that AI models offer no guarantee of accuracy, completeness or suitability in an individual case. AI suggestions serve exclusively as support and must be independently checked, confirmed or discarded by the User before use.

3.4 No decision based solely on automated processing that produces legal effects or similarly significantly affects the User takes place.

4. Registration, user account

4.1 Use of the App generally requires the registration of a user account. The User is obliged to provide truthful and complete information upon registration and to update it in the event of changes.

4.2 The User is obliged to keep his or her access credentials confidential and to protect them against unauthorised access. If unauthorised access is suspected, the User must inform the Provider without undue delay.

4.3 The User is responsible for all activities under his or her user account, insofar as he or she is at fault.

4.4 The Provider is entitled to block a user account or to terminate the contract extraordinarily if the User breaches material obligations under these AGB in a not merely insignificant manner and fails to remedy the breach of duty within a reasonable period despite a warning; a warning is not required if it is exceptionally dispensable. Clause 10 (Contract term, termination) remains unaffected.

5. Connection with external calendar and third-party services

5.1 The User may optionally connect the App with external services (e.g. Google Calendar, Microsoft Outlook). The connection is established by the User's express authorisation (e.g. OAuth consent).

5.2 By granting authorisation, the User expressly permits the App, within the scope of the permissions granted, to read calendar data and – insofar as the User activates this – to create, modify, move or delete appointments, including automated actions by AI-supported functions.

5.3 The User is responsible for carefully checking, before activating write functions, whether this corresponds to his or her requirements. He or she may revoke the permissions granted at any time via the App settings and/or directly with the external provider.

5.4 The Provider has no influence on the availability, interfaces, terms or data processing of external services. The respective third-party providers are solely responsible for their function and content.

6. Obligations of the User

6.1 The User undertakes not to use the App abusively, in particular

• not to create, store, share or distribute any unlawful, immoral or infringing content;
• not to take any measures that may impair the stability, security or availability of the App (e.g. automated mass scraping, load testing, circumvention of security measures, reverse engineering, unless mandatorily permitted by law);
• not to create or process any content that infringes the rights of third parties (in particular copyright, trade mark, personality or data protection rights).

6.2 The User is solely responsible for the content he or she enters into the App (e.g. tasks, projects, notes, pages, appointments, voice input, uploaded texts) as well as for ensuring that he or she is permitted to process this content lawfully and – insofar as he or she shares content via sharing functions – to share it.

6.3 The User is advised to check independently and regularly whether his or her appointments, tasks, deadlines and calendar entries have been correctly recorded, displayed, scheduled, moved or deleted. In particular in the case of time-critical, business or legally significant events (e.g. official deadlines, court dates, contractual obligations), the User should not rely exclusively on the App. This recommendation does not result in any shift of liability or of the burden of proof to the detriment of the User.

6.4 If the User makes use of the function of making content (e.g. pages) publicly accessible or accessible to third parties via a sharing link, he or she is himself or herself responsible for which content he or she makes accessible in this way and for being entitled to do so. The Provider does not make such content public of its own accord.

7. Rights to content

7.1 All rights to the content entered by the User remain with the User. The User grants the Provider the non-exclusive right, limited in territory and time to the term of the contract and to the provision of the service, to store, technically reproduce and process this content and – insofar as necessary to provide the functions used by the User – to transmit it to the service providers engaged. Details of the data processing are governed by the privacy policy.

7.2 Outputs generated by the Provider or by the AI systems used (e.g. suggestions, summaries, transcripts) are made available by the Provider to the User for use in accordance with the contract. The Provider gives no warranty that such outputs are free from third-party rights or enjoy copyright protection.

7.3 The Provider does not use the User's content to train its own AI models; the service providers engaged are contractually bound accordingly not to use the content to train their models. Transmission to service providers takes place exclusively in order to provide the functions used by the User. Details are governed by the privacy policy.

8. Remuneration, terms of payment, trial period, withdrawal

8.1 The App is offered in paid subscription variants. The prices and scopes of services applicable in each case result from the price overview within the App or on the Provider's website at the time the contract is concluded.

8.2 Current prices (including statutory value added tax):

• Monthly subscription: 25,00 EUR gross per month.
• Annual subscription: 240,00 EUR gross per year (equivalent to 20,00 EUR gross per month).

The prices are gross prices including statutory value added tax. For entrepreneurs within the meaning of Clause 1.3 holding a valid value added tax identification number from another EU country, the reverse charge procedure may apply; the ordering process will indicate this separately where applicable. For consumers, exclusively the above gross prices apply.

8.3 Free trial period. Before the start of the first regular billing, the Provider grants a three-day (3 days) free trial period. A prerequisite for the start of the trial period is that a valid payment method is stored with the payment service provider.

8.4 Conclusion of contract. The contract for the subscription comes into existence upon completion of the ordering process, i.e. upon actuation of the order button marked as subject to payment. The contract is subject to payment even if the payment obligation only begins after the expiry of the free trial period. The Provider confirms the conclusion of the contract without undue delay in text form (Textform) (e.g. by e-mail), reproducing the essential contents of the contract.

8.5 Automatic conversion and renewal. If the subscription is not cancelled during the trial period, the selected paid billing period begins automatically after the expiry of the trial period, and the first payment is collected via the stored payment method. A renewed ordering process is not required for this; the continuation subject to payment is already the subject matter of the contract concluded pursuant to Clause 8.4. Further renewal is governed by Clause 10.

8.6 Cancellation during the trial period. The User may cancel the subscription at any time during the trial period without giving reasons. In the event of timely cancellation before the expiry of the trial period, no payment becomes due.

8.7 Payment processing. Payment is processed via an external payment service provider. The complete payment data (in particular card data) are processed exclusively by the payment service provider and are not known to the Provider in plain text. The terms and conditions and the privacy policy of the payment service provider apply in addition. Details of the payment service provider are contained in the privacy policy.

8.8 Invoices. After each successful debit, an invoice is provided to the User in text form (Textform) or made available for retrieval in the customer area.

8.9 Price changes. A change to the agreed prices only becomes effective if the User expressly consents to it. The Provider will notify the User of an intended price change in text form (Textform) in good time before it takes effect. If the User does not consent, the contract will be continued on the previous terms; in this case the Provider is entitled to terminate the contract by ordinary notice with effect from the end of the current billing period.

8.10 Right of withdrawal. Consumers have a statutory right of withdrawal (Widerrufsrecht). The details result from the instructions on withdrawal (Widerrufsbelehrung) in Annex 1 to these AGB. In order to exercise the withdrawal, the Provider additionally makes available an online withdrawal function (see Annex 1).

9. Availability, maintenance

9.1 The Provider makes the App available with an availability of 99 % on a monthly average, measured at the transfer point (exit of the data centre used by the Provider). Announced maintenance windows as well as outages beyond the Provider's sphere of influence (in particular force majeure and disruptions in third-party upstream services) are excluded.

9.2 Maintenance work, updates, error corrections and adjustments to interfaces may cause temporary restrictions or interruptions. Where possible, the Provider will announce plannable maintenance work in advance and schedule it during periods of low usage.

9.3 The provision of the App requires upstream services of third parties (e.g. hosting, AI model operation, calendar integrations, telecommunications services). If such an upstream service fails or is changed, this may impair the availability or the scope of functions of the App. The User's statutory rights in the event of significant unavailability remain unaffected.

10. Contract term, renewal, termination

10.1 The contract for the monthly subscription is concluded for an indefinite period and may be terminated by the User at any time with effect from the end of the current billing month.

10.2 The contract for the annual subscription has an initial term of twelve months. If it is not terminated with effect from the end of the term, it is extended for an indefinite period and may thereafter be terminated at any time with one month's notice.

10.3 The right to extraordinary termination for good cause remains unaffected for both parties.

10.4 Form of termination. Termination by the User does not require any particular form; text form (Textform) (e.g. e-mail) is sufficient. In addition, the Provider makes available on the website a permanently available, directly and easily accessible cancellation button (labelled "Verträge hier kündigen") via which the User can terminate the contract without prior log-in. Receipt of the notice of termination is confirmed to the User without undue delay in text form (Textform). No form going beyond text form and no log-in to the user account is required for termination.

10.5 After termination of the contract, the Provider may block and delete the user account and the associated content in accordance with the statutory retention obligations and the privacy policy. The User is advised to save important content before the end of the contract using the functions offered in the App.

11. Updating, modification of the App

11.1 During the term of the contract, the Provider provides the updates that are necessary to maintain the conformity of the App with the contract, including security updates. It informs the User in a suitable manner about available updates.

11.2 The Provider is entitled to modify the App beyond the measures necessary to maintain conformity with the contract (e.g. to further develop, adapt or discontinue functions) if there is a valid reason for doing so. A valid reason exists in particular in the case of

• adaptation to a changed technical environment or to an increased number of Users,
• adaptation to changed upstream services of third parties (e.g. changes to the AI models used, to the Google or Microsoft interface),
• remedying of security vulnerabilities, or
• further development and improvement of the App.

The User incurs no additional costs as a result of the modification.

11.3 If a modification pursuant to Clause 11.2 impairs the User's access to the App or its usability more than merely insignificantly, the Provider will inform the User thereof in text form (Textform) in good time before the date of the modification. In this case, the User may terminate the contract free of charge within 30 days of receipt of the information or from the date of the modification – whichever is later – unless the impairment is only insignificant or the User continues to be able to use the unmodified App without additional costs.

12. Liability

Important clause. Please read carefully.

12.1 The Provider is liable without limitation in accordance with the statutory provisions

• in the case of intent and gross negligence,
• in the case of injury to life, body or health,
• in the case of fraudulent concealment of a defect,
• in accordance with the mandatory provisions of the German Product Liability Act (Produkthaftungsgesetz),
• to the extent of a guarantee expressly assumed by the Provider.

12.2 In the case of slight negligence, the Provider is liable – except in the cases set out in paragraph 12.1 – only in the event of a breach of a material contractual obligation. Material contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the User may regularly rely. In such cases, liability is limited in amount to the damage typical for the contract and foreseeable at the time the contract was concluded.

12.3 In all other respects, liability – on whatever legal grounds – is excluded. Mandatory statutory grounds of liability, in particular liability under Art. 82 GDPR and under the German Product Liability Act (Produkthaftungsgesetz), remain unaffected by the above limitations.

12.4 The above limitations of liability also apply for the benefit of the Provider's legal representatives, employees and vicarious agents.

12.5 Clarification regarding the nature of the App. The App is a supporting, AI-assisted auxiliary tool. The reliable and integrity-preserving storage of the content created by the User in the App owed by the Provider, as well as its non-deletion without the User's instigation, remain unaffected as a material contractual obligation (Clause 12.2). The following clarification concerns exclusively the quality of suggestions and forecasts as well as the display and synchronisation of content, and not the owed preservation of the data holdings. Within the above limits of liability, the Provider points out that in this respect it does not owe any particular result with regard to the accuracy, completeness, up-to-dateness, error-free display or error-free synchronisation of individual appointments, tasks, notes or other content. In particular, within the limits of paragraphs 12.1 to 12.3, it does not constitute any further ground of liability if

• (a) an appointment or event is not displayed, is displayed incompletely, late, sorted incorrectly or in the wrong place,
• (b) a suggestion or forecast of an automated or AI-supported action (e.g. for moving, creating, cancelling, proposing or rescheduling) does not correspond to the User's expectation in an individual case,
• (c) synchronisations with external calendar or mail systems take place with delay, incompletely or incorrectly,
• (d) speech recognition, transcription, classification or other AI evaluations turn out to be faulty, incomplete or unexpected,
• (e) a third-party service fails, returns faulty data, delivers data with delay or deletes data in its own system.

The provisions of paragraphs 12.1 and 12.2 remain unaffected in all of the above cases.

12.6 Own responsibility of the User. Use of the App does not release the User from independently ensuring that important appointments, deadlines and obligations are reliably observed. The Provider recommends not managing safety-critical, business or legal deadlines exclusively via the App.

12.7 The User's statutory rights in respect of defects of the App (§§ 327d et seq. BGB) remain unaffected by the above provisions. These provisions do not entail any change to the burden of proof to the detriment of the User.

13. Consumer dispute resolution

The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

14. Amendments to these AGB

14.1 The Provider may amend these AGB with effect for the future if there is a valid reason for doing so, in particular in order to adapt to a changed legal situation or to supreme court case law, to security requirements or to changed functionality of the App, and provided that the amendment does not shift the balance between performance and consideration to the detriment of the User and affects neither the main contractual obligations nor the price, term or termination rights.

14.2 The Provider will notify the User of such an amendment in text form (Textform) at least six weeks before the planned effective date and will thereby draw attention to the amended terms, the date on which they take effect, as well as to the right to object and to terminate. If the User does not object within the notified period, the amendment is deemed to have been accepted; the Provider will draw separate attention to this in the notification. If the User objects, the contract will be continued on the previous terms; in this case the Provider is entitled to terminate the contract by ordinary notice.

14.3 Amendments to material terms, in particular changes to the price or to the scope of the main service, are not made by way of Clauses 14.1 and 14.2, but only with the express consent of the User (see Clause 8.9).

15. Final provisions

15.1 The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the User is a consumer, this choice of law applies only insofar as it does not deprive the User of the protection afforded by mandatory provisions of the law of the state of his or her habitual residence.

15.2 If the User is a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the Provider's registered office. The Provider is also entitled to bring an action at the User's general place of jurisdiction.

15.3 Should any provision of these AGB be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The statutory provision shall take the place of the invalid or unenforceable provision.

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Annex 1: Instructions on Withdrawal (Widerrufsbelehrung)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us

Carovo GmbH
Am Juliusturm 31
13599 Berlin, Germany
E-mail: info@usepilot.de
Telephone: 030 5858 19080

of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You may also declare the withdrawal via the online withdrawal function provided on our website, accessible at https://www.usepilot.de/widerruf. If you make use of this option, we will communicate to you a confirmation of receipt of such a withdrawal without undue delay (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the performance of services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your exercise of the right of withdrawal with regard to this contract. Decisive in this respect is the pro rata (day-exact) share of the paid billing period running at the time of the withdrawal.

End of the instructions on withdrawal

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Notes on the trial period and compensation for value

During the free three-day trial period, no charge is incurred; compensation for value under the above instructions is therefore of no relevance for the trial period and can at most become relevant for the subsequent paid phase. Furthermore, compensation for value is only owed if, before the start of the performance, you expressly requested that we begin the performance during the withdrawal period and if you at the same time confirmed that you had taken note of this consequence regarding compensation for value. We actively obtain this declaration during the ordering process.

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Annex 2: Model Withdrawal Form (Muster-Widerrufsformular)

(If you wish to withdraw from the contract, please complete this form and send it back.)

To
Carovo GmbH
Am Juliusturm 31
13599 Berlin, Germany
E-mail: info@usepilot.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*):

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Ordered on (*) / received on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Date: ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

(*) Delete as appropriate.

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